Returns & cancellations

Personalized products are made to your approved proof. Once production has started, we generally cannot accept returns for change of mind or incorrect personalization text that matched the approved proof.

If an item arrives damaged, defective, or does not match the approved proof, contact us within 7 days of delivery with photos and your order number. We will work with you on a repair, remake, or other remedy as appropriate.

Cancellations: You can cancel or change personalization before you approve the proof. After proof approval, cancellation depends on whether production has started — ask as soon as you can.

Blank (non-personalized) items, when offered, follow the terms stated on your quote or order confirmation.